Return & Refund Policy

Last Updated: 22 October 2026

At Zivacure Healthcare Pvt. Ltd., we aim to provide a clear process for customers who experience an issue with an order.

Return Eligibility

Return requests will be reviewed in accordance with the applicable product category, order conditions and relevant laws.

For healthcare, personal care and consumable products, returns may be restricted for safety and hygiene reasons. Products that have been opened, used, damaged after delivery or tampered with may not qualify for return, except where applicable law requires otherwise.

Please contact us before sending any product back.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect item, contact us promptly and provide:

• Your order number.

• A description of the issue.

• Photographs of the product and packaging, where available.

We will review the request and advise you of the next steps in accordance with applicable law and our confirmed order policies.

Order Cancellation

If you wish to cancel an order, contact customer support as soon as possible. Cancellation may depend on whether the order has already been processed or dispatched.

Any eligible refund will be handled according to the applicable payment and cancellation terms.

Refund Processing

Approved refunds will be processed through the applicable payment method or another mutually agreed lawful method.

The actual time for the refund to appear may depend on the payment provider or bank. Any specific processing timeframe will be communicated after the request is reviewed.

Non-Returnable Items

Certain healthcare, personal care and consumable items may not be eligible for return for safety and hygiene reasons, subject to applicable law and the circumstances of the order.

This policy does not limit any rights that cannot legally be excluded.

How to Request Assistance

Business: Zivacure Healthcare Pvt. Ltd.

Email: zivacurehealthcare@gmail.com

Phone: +91 91403 44309

Address: Plot No. 609, Block E, SGM Nagar, NIIT, Faridabad, Haryana – 121001, India

Please include your order number and a clear explanation of your request.

Policy Updates

We may update this policy when necessary. The latest version will be published on our website.